RETURNS POLICY

The following companies are owned by Interneeds Direct Ltd :-

The World Famous Threedoubleyou Company, Worldbatteries,  Spies Org UK, AV1, Howtoconvert

Terms and conditions apply to all companies.
At Interneeds we do our best to keep our customers happy. All of our customers are important to us no matter how large or small the order, and If  you have any questions or are unhappy with your goods in any way, give us a call. If you require some assistance in setting up your goods then ring us and our technical advisors will be happy to talk you through the process. As this is a free service, please do not expect us to phone you on mobiles.

Remember, most other companies charge for technical advice.
 

Problems do occasionally occur, and we will do our best to rectify the situation as quickly as possible with  minimum inconvenience to you. We guarantee at our discretion to refund, replace or repair free of charge within 12 months of your invoice date any goods proven to be faulty by design or workmanship, provided that the goods have not been misused, modified or attempted to be repaired by anyone other than the manufacturer, and provided that the said goods have been stored operated and maintained within the manufacturers specified conditions. If goods are supplied with a manufacturers warranty, you must register your guarantee card and deal directly with the manufacuter after a 6 weeks had passed from your purchase date.
 

Any packages that seem damaged or opened by the postal service or courier, you must tell the relevant service at the time of receipt and sign the form accordingly. If you contact us and say it was damaged but you did not register that damage with the delivery service then we will find it almost impossible to help you.

You have 7 days to examine the package and return to us as per current laws. These laws were brought in to give you the same opportunities to examine the box as you would do in a high street store.  So clearly opening the box and using the device is something you would not be able to do, therefore, after testing the product, if you continue to use the device, it's considered sold. As per current legislation (DEPARTMENT OF TRADE AND INDUSTRY) we are entitled to ask you to pay for the return of the goods if it is stipulated in our policy, so here it is, WE ASK YOU TO PAY FOR THE RETURN. You incur costs taking goods back to Woolworths, even if you get a bus or drive into town and you get much better prices on the net, so distance selling is still the best way to buy.

All damaged goods on arrival must be reported within 7 days of delivery
Contact us first either by telephone, e-mail or fax, then return the goods in the original packaging ( if possible) using some form of postal insurance. We cannot be held responsible should you return an item uninsured which gets lost in the post. That is a contract between you and your courier. In extreme circumstances and at our discretion, we will pay return postage costs, under no circumstance whatsoever, will we pay more compensation than the original postage costs sending the goods to you.

Our contract with you is for the device only, if batteries are included in a package, there is no guarantee on the longevity of those batteries unless specifically stated so. This does not include dedicated battery sales which are guaranteed.

Should you purchase something which does not have a fault and is bought in error and is not returned in the seven day period, then you are not automatically entitled to a refund, please contact us first if you have any doubt about a devices capability. We will give you as much advise as possible where required, but cannot be held responsible for the suitability of a products use in situations outside the devices design mandate. However we are not inflexible - give us a call and we will see what we can do to rectify the situation. In some circumstances, we will exchange for the right product and restock if the item wasn't a SPECIAL ORDER, where we may have to pay restock fees too. The product must be returned "as new" ie identical to the received condition or we reserve the right to refuse the return or charge a 30% restock fee. Just phone us first, we will advice on the suitability of a device, it could save a lot of hassle afterwards.

We reserve the right to charge a  30% restocking fee if the device we have provided to you is proved to be working upon return and tested.

NEVER SEND ANY PRODUCT BACK WITHOUT THE APPROPRIATE PROTECTION, JUST STICKING STAMPS ON THE MANUFACTURERS BOX ITSELF MAKES IT IMPOSSIBLE FOR US TO RESELL AS NEW & WILL NOT COMPLETELY PROTECT THE GOODS IN TRANSIT.

UPON INSPECTION, WE RESERVE THE RIGHT TO REFUSE ACCEPTING GOODS BACK AND OR APPLY A 30% RESTOCK FEE IF INSUFFICIENT CARE HAS BEEN SHOWN IN RETURNING THE GOODS TO US.

IF YOU SEND A PRODUCT BACK TO US, PLEASE EXPLAIN WHY YOU ARE RETURNING THE GOODS AND INCLUDE THE DETAILS BELOW:
We will not process a return if it does not contain your full address, the date of purchase, the order reference, a daytime telephone number, and an active email address. Also inform us if you are using a new credit card, we will phone you and refund to those card details.

OVER 85% OF OUR RETURNS ARE PRODUCTS WHICH WORK PERFECTLY, SOMETIMES IT CAN TAKE AS LONG AS 1 HOUR TO REPLICATE A PROPER TEST AND IT TIES UP OUR RESOURCES WHILE THE TEST TAKES PLACE. IF THE PRODUCT WORKS PERFECTLY THEN A TESTING FEE OF £15.00 + VAT WILL APPLY TO COVER OUR LABOUR COSTS.
IF IT'S FAULTY, IT'S OUR RESPONSIBILITY AND YOUR RIGHTS ARE NOT EFFECTED. MOST OF THE TIME A SIMPLE PHONE CALL OR EMAIL IS THE SOLUTION, SO PLEASE CONTACT US BEFORE RETURNING A PRODUCT, WE PRIDE OURSELVES WITH OUR AFTER SALES SERVICE.

IMPORTANT
IF YOU ARE SENDING BACK FAULTY GOODS FROM OUTSIDE THE UNITED KINGDOM, THEN YOU MUST MARK THE PACKAGE RETURNING FAULTY GOODS TO COUNTRY OF ORIGIN 0% TAX. IF YOU DO NOT, AND WE INCUR ANY CHARGES WE WILL NOT SIGN FOR THE PACKAGE UNDER ANY CIRCUMSTANCE.

I KNOW THAT THIS IS ENTIRELY OBVIOUS TO MOST PEOPLE, BUT IT IS ESSENTIAL THAT YOU INCLUDE A DELIVERY ADDRESS IF IT IS DIFFERENT TO YOUR HOME ADDRESS. THE TIME TO INCLUDE THIS ADDRESS IS CLEARLY WHILST ORDERING AND NOT CASUALLY IN AN EMAIL SENT TO A DIFFERENT DEPARTMENT IN OUR COMPANY DAYS EARLIER. IF YOU FAIL TO INCLUDE THE PROPER DELIVERY ADDRESS AND THE ITEM GOES MISSING, YOU WILL BE CHARGED AN APPROPRIATE HANDLING CHARGE IF, AND WHEN THE GOODS ARE RETURNED BY THE COURIER/POST OFFICE. WE RESERVE THE RIGHT IN SOME CASES NOT TO EXPEND RESOURCES SEARCHING FOR OR REPLACING THE GOODS AS ALL OF THIS IS SO UNNESSESSARY.

A NOTE ON SPY GADGETS ONLY
MOST OF THESE ARE ITEMS ARE ESPECIALLY BOUGHT IN OR MANUFACTURERED SPECIFICALLY FOR YOU , IF WE HAVE TO RETURN THEM TO OUR SUPPLIER, WE ARE CHARGED A 30% RESTOCK FEE. WE ASK YOU TO PAY THIS FEE ONLY WHEN IT IS APPLIED TO US. IF YOU ARE UNHAPPY WITH THIS, DO NOT BUY FROM US.

Technical advise is offered freely, that's what seperates us from our peers, but we expect you to try and set up the device first. If you phone us and say "right, the box has arrived, what do i do now? " we will not help you, but if you have tried to get the device working, phone us.

01634 315195

Please do not phone first thing Monday morning, this is a busy time for us but Tuesday through to Friday we will always endeavour to help. Please understand that we will gladly help you with the product bought but if you do not understand how to use your Television for example, we will expect you to contact the manufacturer of that device as they sold it to you. If you cannot use our device as a result of not being able to control a device not purchased from us,  the standard restock fee will apply. We will try to help with this other device and get the whole system up and running but it is not a condition of sale.

Spam is a business "nightmare", we get 1600 emails just to one of our accounts daily, and we have many accounts. If we do not answer your emails it means that we did not recieve it after filtering.Try sending again. or send to:
 
 

3w@hushmail.com

Or Phone 01634 315195
+44 1634 315195

Or fax

01634 827656
+44 1634 827656

Not being able to contact us generally means you are not trying hard enough. For example, a client recently said that she sent an email to us and didn't get a reply. Whatever happens, an auto responder will tell you that although the email has reached our server, it may have been gobbled up by spam filters. You will recieve this auto response if you have sent it to the right address. If you don't get a reply, then phone. Most of the time , our phones are manned but sometimes, we are very busy like any other business, so just leave a message and we will get back to you just as soon as we can.

Oh, and this is important, if you don't know how to plug something in, please don't buy from us. If you have the propensity to know what a plug is and that this is an electrical item and you do have to have a power source to run it, and are willing to connect the item you have bought to that power source, then you are most welcome as a customer. Buying something and returning it because you were unwilling to connect it to a power supply is really taking distance selling rules to it's limit, and we would be happy to instigate a test case for trading standards to clarify this obvious abuse of the laws.

Some customers think that we sell goods on a try and buy basis, we do not. We don't send out samples, except for bulk trade buyers under special arrangement. Technical advice is not a condition of sale, ever.
 
 

Contact us

e-mail: trade@interneeds.com

trade@interneeds.com

Fax: 01634 827656  +  44 1634 827656
Tel: 01634 315195   +  44 1634 315195

Copyright Interneeds Direct Ltd 1997-2008